Returns, Refunds & Replacements
Last updated: March 2, 2026
Our Commitment to You
At Inyake, your satisfaction is our top priority. We want you to be completely happy with every purchase. If something isn't right, we're here to make it right - whether that's a return, replacement, or refund.
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1 Return Windows by Category
Return eligibility varies by product category. Items must be returned in their original condition with all tags, packaging, and accessories intact.
| Category | Return Window | Condition |
|---|---|---|
| Electronics & Appliances | 10 Days | Unopened/Unused, original packaging, all accessories |
| Fashion & Apparel | 30 Days | Unworn, tags attached, no alterations |
| Home & Kitchen | 10 Days | Unused, original packaging intact |
| Books & Stationery | 7 Days | Undamaged, no writing or highlighting |
| Beauty & Personal Care | 7 Days | Sealed, unopened products only |
| Furniture & Decor | 10 Days | Unassembled, original packaging, no damage |
| Sports & Fitness | 10 Days | Unused, original packaging intact |
| Toys & Games | 10 Days | Unopened, undamaged packaging |
Note: The return window starts from the date of delivery. Some products sold by specific sellers may have different return policies - please check the product page for details.
2 How to Return an Item
Go to Your Orders
Navigate to "Your Orders" in your account dashboard
Select Item to Return
Find the order and click "Return or Replace Items"
Choose Return Reason
Select your reason and preferred refund method
Ship or Schedule Pickup
Drop off at a courier location or schedule home pickup
Free Pickup Available
For most locations, we offer free home pickup for returns. Simply schedule a convenient time slot, and our delivery partner will collect the item from your doorstep.
Self-Ship Option
You can also drop off your return at any of our partner courier locations. A prepaid shipping label will be provided in your return request confirmation.
3 Refund Methods
Choose how you'd like to receive your refund when initiating a return:
Inyake Wallet
Instant credit to your Inyake Wallet. Use for future purchases with no expiry.
Processing: Instant
UPI
Direct refund to your UPI-linked bank account.
Processing: 2-3 Business Days
Credit/Debit Card
Refund to the original card used for payment.
Processing: 5-7 Business Days
Net Banking
Refund to the bank account used for payment.
Processing: 5-7 Business Days
4 Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Exception: If you receive a defective, damaged, or wrong non-returnable item, please contact our support team within 48 hours of delivery. We'll arrange for a replacement or refund on a case-by-case basis.
5 Replacements
If your item is defective, damaged, or not as described, you may be eligible for a free replacement:
Defective Products
Items that don't work as intended or have manufacturing defects are eligible for free replacement.
Damaged in Transit
Products damaged during shipping will be replaced at no additional cost.
Wrong Item Received
If you receive an item different from what you ordered, we'll send the correct item immediately.
Missing Parts/Accessories
If essential parts or accessories are missing, we'll ship the missing items or offer a full replacement.
How to Request Replacement: When initiating your return, select "Replacement" instead of "Refund". The replacement item will be shipped as soon as we receive your return, or in some cases, before the return is picked up.
6 Order Cancellations
When You Can Cancel
Full refund, instant cancellation
Full refund, may take up to 24 hours
Cancellation may not be possible
When You Cannot Cancel
Wait for delivery, then return if needed
Refuse delivery or return after receiving
Custom, perishable, or made-to-order items
7 Refund Processing Timeline
After your return is received and inspected, your refund will be processed as follows:
| Payment Method | Processing Time | Where to Check |
|---|---|---|
| Inyake Wallet | Instant | Your Account > Wallet |
| UPI (PhonePe, GPay, Paytm, etc.) | 2-3 Business Days | UPI App Transaction History |
| Credit Card | 5-7 Business Days | Bank/Card Statement |
| Debit Card | 5-7 Business Days | Bank Account Statement |
| Net Banking | 5-7 Business Days | Bank Account Statement |
| EMI | 7-10 Business Days | Bank/Card Statement (as credit adjustment) |
| Cash on Delivery | 5-7 Business Days | Bank Account (via NEFT/IMPS) |
Note: The processing time starts after the returned item is received and inspected at our facility. You'll receive email notifications at each step of the refund process.
8 Important Information
Seller-Specific Policies
Some products may have seller-specific return policies that differ from our standard policy. Always check the return policy on the product page before purchasing.
Promotional Items
For orders with promotional discounts, the refund will be adjusted proportionally if only some items are returned.
Warranty Claims
For items with manufacturer warranty, defects discovered after the return window may be covered under warranty. Contact the manufacturer or our support team for assistance.
International Orders
Return policies and timelines may vary for international orders. Additional shipping charges may apply for international returns.
9 Need Help?
Our customer support team is available to assist you with any return, refund, or replacement queries: